1. Returns and Refunds Policy
At Jacked.co.za, we are committed to ensuring your satisfaction with our products and services. We understand that sometimes issues may arise with your order. Please read our Return and Refund Policy carefully to understand the conditions under which we accept returns and provide refunds.
2. Eligibility for Returns and Refunds
We accept returns and provide refunds under the following circumstances:
a. Damaged Goods: If you receive a product that is damaged during delivery, please contact our customer support team within 7 days of receiving your order. We will arrange for the return of the damaged product and provide you with a replacement or a refund.
b. Expired Goods: If you receive a product that has expired or is about to expire shortly after delivery, please contact our customer support team within 7 days of receiving your order. We will arrange for the return of the expired product and provide you with a replacement or a refund.
c. Stolen Goods During Delivery: If your order is stolen during the delivery process and you do not receive it, please contact our customer support team. We will investigate the matter and, if confirmed, provide you with a replacement or a refund.
3. Return Process
To initiate a return or request a refund, please follow these steps:
a. Contact our customer support team at jacked.co.za@gmail.com within the specified time frame for eligible returns (as mentioned above).
b. Provide detailed information about the issue, including your order number, the specific product(s) affected, and any relevant photos or evidence.
c. Our customer support team will guide you through the return process and provide instructions for returning the product(s) if required.
4. Refund Process
If your return is approved, we will process your refund in the following manner:
a. For payments made by credit card or other online payment methods, the refund will be credited back to the original payment method used for the purchase.
b. Refunds may take 7 days to process, depending on your payment provider.
5. Non-Returnable Items
Please note that for hygiene and safety reasons, certain items, such as opened or partially consumed supplements, are non-returnable and non-refundable unless they fall under the categories of damaged, expired, or stolen goods as mentioned above.
6. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at jacked.co.za@gmail.com